How to Reduce Infiltration and Inflow with Low Cost

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Language: English

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This paper suggests a Knowledge Infrastructure Hierarchy and discusses a Knowledge Process Maturity model for call-centres to advance and frame future discussion of these knowledge intensive environments. In line with the 2007 edition, the 2011 edition consists of five core publications – Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. The SHIN-NY or "information highway" will allow clinicians and consumers to make timely, fact-based decisions that will reduce medical errors and redundant tests and improve care coordination and the quality of care.

Pages: 143

Publisher: CreateSpace Independent Publishing Platform (February 1, 2014)

ISBN: B00I753Z3Y

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