Cheetah Project Management: The Fastest Way to Reach Your

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Language: English

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And the .150 hitter should get no reward -- even if he plays for a pennant winner. Its main weakness in respect of TQM is that it creates involvement but may lack the strategic direction and vision, and the structure and measurement frameworks, necessary to engage long-term systematic improvement. Skillful, gentle questioning let the company not only identify the reasons for cancellation, which is very valuable marketing information, but also retain 17% of those customers who had called to cancel.

Pages: 159

Publisher: MAKLAF Press, LLC (April 1, 2004)

ISBN: 0976174901

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